Dear fans: I've changed my shipping and returns policy. Henceforth I am no longer accepting return requests or issuing refunds for physical merchandise. This is not in response to any actual request for a return or refund - in fact it has never happened - but I am taking proactive measures against any potential future contingency that might prevent me from fulfilling your order, for whatever unforeseeable reason, in addition to heading off the potential for abuse or an attempt at exploitation.
The reality is I'm only a one-person operation. Shipping to other countries is expensive and occasionally unreliable. I don't neccessarily have the resources to make sure your tape is absolutely going to get to whatever far-flung province you might be living in, but I can assure you I will make every effort to ensure that it arrives there intact. The one exception to this policy is China, whose postal system is so corrupt I refuse to ship anything there. Thanks for your understanding and your continued support!
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